Benefits of HR Hotline

Live HR support – we’re on call for your clients.

HR Hotline is a valuable phone-based HR support service for businesses of all sizes. Whether your client has limited in-house Human Resource expertise, is short on time, or just wants a “second opinion” on an important issue, we are available to help. Calls are answered “live” by a senior level, experienced Human Resource Professional. We’re available and awaiting a call from your client during business hours “coast-to-coast.”

Our average call, or “issue,” involves 35 minutes of time with one of our consultants. This is a strong testament to the complexity of the situations we help employers solve, and also our commitment to provide in-depth, quality information and responses to our clients.

In addition to our experienced consultants being on call, we also provide each of your clients with a 24/7 web-based system for Human Resource news, state-by-state compliance information, forms, checklists, templates and so much more! During business hours, your clients may call to obtain assistance locating or navigating information on the web portal. Unlike some other services in the marketplace, we answer our phones when your clients call. There is no “one-way” e-mail for asking questions, 24-hour response times, or short “canned” answers. We provide accurate, practical Human Resource information and advice “live.”

Your clients will have their questions answered and receive valuable HR information through a variety of channels:

• Live phone support every business day from a PHR or SPHR certified HR consultant.
• Biweekly Newsletter and quizzes to inform and entertain – branded with your name and logo.
• Online HR, employment law and benefits Reference Center– a comprehensive, web-based resource for those preferring self-service access to tools, templates and the latest HR regulations.

We answer questions and offer expertise on a broad range of HR topics, including:

Our proprietary call management system ensures that every call is documented into our system and as our partner, you will receive comprehensive utilization reports regarding the information we provide to your clients. We believe that full disclosure is important and vital to a successful partnership.

As always, we promise your clients will not receive solicitation and marketing e-mails or calls for additional services. We will not “up-sell” additional services without your prior request and approval. Similarly, we are not in the business of offering “referrals” or endorsing other products or services, including attorneys and law firms. While we do not provide legal advice, we do offer sound, practical Human Resources guidance based on the experiences of our seasoned, professional consulting team. We are willing to go the extra mile to research an issue or question and provide your clients with timely, accurate information.

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