Ask the Experts: Impact of Telework on Productivity

Question: Does offering the option to telework negatively impact employee productivity?

Answer: According to a study from the Stanford Business School, working from home may actually increase productivity. The team studied call center employees who volunteered to regularly work from home. The results bolstered the fact that working from home may increase productivity as they saw a 13 percent productivity increase in the teleworking employees. Nine percent of the performance increase was attributed to working more minutes per shift, with fewer breaks and sick days, and 4 percent was attributed to employees’ fielding more calls per minute due to quieter working environments. Home workers also reported improved work satisfaction and experienced less turnover. Learning more about telecommuting, establishing a clear and concise workplace policy that addresses employee and management concerns, and offering telecommuting as an option for positions where it is sensible would be a good way to begin implementing, or at least testing, this type of flexibility in your workplace.