When a new product or service becomes available, you will receive an email announcement with all the details, including a description of the offering, pricing, and commentary about why we built it. (Hint: We build products based on feedback from employer groups and the brokers we service.) Once you receive the notification, you will have a period of time to ask questions, get more information, or request to opt out of the offering before the new product or service goes live. Once it’s live, you can change your mind at any time by notifying your Customer Success representative, who will adjust settings.
If the product is “on,” you and your client will see in-product messaging. For example, if your client is building a handbook, they might see a button for a Spanish option. Once they click the button, they will learn more about the premium upgrade, including pricing and purchase information. In addition, if the upgraded product is relevant to a webinar or newsletter, we may make mention of it in those vehicles as appropriate. We promise to never spam or bombard your clients with solicitations.
No, but we hope you will at least consider it because the products and services we are launching have been requested by brokers and/or employer groups and they are complementary offerings to the core ThinkHR services you already sponsor. Every time a new product or service is released, you will receive an email asking if you want the product to be made available to your clients.
Thanks to partners like you, ThinkHR has grown substantially over the last several years as our HR solutions drive significant value to you and your clients. While we remain focused on developing solutions that your clients are asking for, we cannot expect partners like you to keep paying for everything your clients need. There may be situations where you want to sponsor some innovations for your most valued clients, or as leverage to bring on new clients. We leave you in total control: The valuable HR knowledge solutions we bring to market can be configured to be sponsored by you, offered as a buy-up to your clients, or any combination right down to the client level.
No. The products you have in place today will not be impacted. This new product offering simply allows even more products to be made available, upon your approval.
Again, you will always be able to choose if a particular product is made available to your clients or not. If you determine something isn’t the perfect fit, no problem. Just say the word and we will adjust the system so your clients will not see the option to purchase the product.
Yes, each product or service will have a simple, but separate, service agreement specific to the item purchased.
Our loyalty has been and will remain with the broker; however, we will still honor any in-force service agreements. If you discontinue ThinkHR services, anyone who has purchased an upgraded or premium product will continue to have access for the remainder of their contract period. All other ThinkHR services (Live, Comply, Learn, etc.) will no longer be available once the broker’s contract ends.
Just like today, if your client leaves your agency, you will turn off their ThinkHR services. Employers that have purchased an upgraded or premium product will continue to have access for the remainder of their contract period. Once the broker removes the employer from their ThinkHR system, additional services (Live, Comply, Learn, etc.) will no longer be available.
Pricing is based on individual product offerings and will be made available with the announcement of each new product or service.
Yes, so you can count on us to continue to deliver products that are backed by ThinkHR’s trusted brand.
At this time, we do not have a referral or commission program. Instead, we decided to deliver the highest quality products at the lowest price points possible and paying a commission would have required us to raise our prices. We may revisit this in the future if it is important to our broker partners.
No. We fill a niche in what we already do in the marketplace and we intend to keep it that way. We will never compete with our brokers or enter your business. Similarly, we will look to develop products that are HR-centric and will complement and enhance the offerings already available.
Nothing, except let us know if you have any questions or concerns. Inquiries may be directed to Bryan Kleppe, VP of Business Development. [email protected]